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Shipping and Returns

Continental United States

We offer free shipping on all orders that ship within the 48 contiguous United States.

Free shipping excludes items purchased in Alaska and Hawaii, as well as all of the offshore territories of the United States such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

Outside Continental United States

For Alaska, Hawaii, Puerto Rico or the U.S. Virgin Islands, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not process your order until you accept the final terms.

Rush Shipping

Please reach out to a lighting specialist prior to placing your order online if you are in need of rush shipping, overnight, 2-day, or 3-day shipping. The delivery date will depend on the time of day that the request was submitted. Charges for our express shipping methods are based on the total weight, dimensions of your order, and speed of service.

Order Tracking

Shortly after receiving your order, we will contact you with the estimated shipping date. We will communicate your order tracking information as soon as it becomes available via email. If there is a change in your order status that we provided we will contact you immediately.

Shipping ETA

Please note that Estimated Shipping & Arrival Dates are subject to change according to the manufacturer’s and carrier's availability.

Shipping Damage

Please inspect all of your product upon receipt of shipment. If you have any shipping damage it is imperative to report this within 24 hours of receipt. You will be asked to send photos of the damage to [email protected]. After review we will send call tags for damaged product to be picked up. Please note that this could take over 7 days to process. A replacement item will then be sent.


Return and Cancellation Policy

We want you to love your lights! If you don’t, simply return them. Please give us a chance to get it right.

Returns

Lightopia is committed to your complete satisfaction with all of your purchases. We accept returns on most items in new, uninstalled condition, in the original packaging within 30 days of receipt of product. All Open Box, Floor Sample, Discontinued, Custom, Clearance, and Items shipped from overseas are final sales. Please be advised that any fixtures installed are non-returnable and non-refundable regardless of the reason.

Contact us directly via phone, email, or chat to start your return. Once you have submitted your return request, we will contact you within 3 to 5 business days. You will receive a shipping label for your return. Please note that 10% will be deducted from your refund amount to cover shipping costs.

The return must be shipped within 10 business days of return approval, as the shipping label is valid only for this limited time. Once the item is received and your return is accepted, we will issue your refund back to the original form of payment.

Cancellations

Please contact Customer Service via phone, email or chat to make a request for a change or cancellation as soon as possible, and we will do our best to accommodate your request.

If the item has already shipped, it may not be cancelled. Refusal or restock fees may apply. Special orders and custom orders cannot be cancelled. We will make our best efforts to accommodate a requested change.

Damages

We ask that you fully inspect all products immediately upon receipt. If you suspect that your order is damaged, please contact our Customer Service team within 24 hours of receipt of your product. Please email photos of the damage to Customer Service at [email protected], when submitting your claim. We will arrange a prompt replacement or return of the item upon review.

Defective Product

Please contact our Customer Support team if you suspect your product has a factory defect. Please make sure to include images or any documentation available, and email them to Customer Service at [email protected]. Problems must be reported within 30 days of receipt.


RETURN REQUESTS

To start a return, please contact Customer Service via phone, email, or chat. Have your order number and zip code ready. To start a return, please contact Customer Service via phone, email, or chat. Have your order number and zip code ready.

Contact us directly via phone, email, or chat to start your return. Once you have submitted your return request, we will contact you within 3 to 5 business days. You will receive a shipping label for your return. Please note that 10% will be deducted from your refund amount to cover shipping costs.

The return must be shipped within 10 business days of return approval, as the shipping label is valid only for this limited time. Once the item is received and your return is accepted, we will issue your refund back to the original form of payment.


Warranty

Most of our manufacturers guarantee their products with a warranty. Please contact our Customer Support team if you have any questions regarding a specific product warranty. Lightopia and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Lightopia, damages resulting from the use of or reliance on the information present, even if Lightopia or its suppliers have been advised of the possibility of such damages.

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