To check the status of your order visit Track My Order.
We accept VISA, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Afterpay.
We strive to meet our customer demands and many of our orders ship very quickly. To attempt to modify or cancel your order you should call our Lightopia Customer Service Team at 877-559-7516 as soon as possible. Unfortunately, if the order is too far along in the processing or shipping stage we are unable to cancel the order. Please note that PayPal, Google, and Apple Pay orders will ship to the address that you have listed with that institution. Due to our terms and conditions with them directly, we are not able to make any address modifications after the order is placed using PayPal, Google, or Apple Pay.
Enter your code in the “ADD PROMO CODE” box at checkout and click “APPLY”.
We offer the best discounts to members of the trade such as interior designers, builders, architects, contractors, and electricians. Please enroll in our Trade Program to receive exclusive pricing and offers.
We also offer special discounts on large orders. Please call (877) 559-7516 or chat with one of our Lighting Specialists to get the best pricing on your large order.
Ready to transform your space? Book a free one-on-one virtual consultation with our design experts who will guide you through personalized solutions for your home. Whether you're refreshing a single room, reimagining your entire space, or need help selecting the perfect finishes and decor, our experts will provide tailored advice to bring your vision to life.
We comply with state laws and collect sales tax on orders shipped to all delivery addresses except for the following states: Delaware, Montana, New Hampshire and Oregon. Alaska does not have statewide sales tax but allows cities and towns to levy sales tax. If you have any questions about sales tax added to your order, please call us at (877) 559-7516.
Your credit card will be charged when your order ships.
When you place an order, your credit card may show a pending charge or authorization hold. This is a temporary measure to verify that funds are available, and the payment method is valid. The hold typically lasts for 5 to 7 business days. If your order has not shipped during this time, we will reauthorize your card until the order ships. If the order is canceled, the authorization hold will be released, and you will not be charged.
Once we receive and inspect your returned item, we will issue a refund to the original payment method used for your purchase. Please note that depending on your credit card provider, it may take several days for the refund to appear on your statement.
We currently ship only to physical addresses in the United States. Unfortunately, we cannot accept orders with shipping addresses that are P.O. Boxes or APO Boxes.
Enjoy FREE standard shipping on us for addresses in the contiguous USA. Orders to Alaska and Hawaii will incur additional shipping and handling fees, which will be calculated and presented at checkout
Please contact a lighting specialist prior to placing your order online if you need rush shipping, overnight shipping, 2-day shipping, or 3-day shipping. The delivery date will depend on the time of day that the request was submitted. Charges for our express shipping methods are based on the total weight, dimensions of your order, and speed of service.
If your light isn’t the perfect match, you can return it within 30 days of delivery. We accept returns on most items in new, uninstalled conditions, in the original packaging. All open box items, floor samples, discontinued, custom, clearance, final sale, and items shipped from overseas are final sales and cannot be canceled or returned. Unfortunately, once a fixture is installed we are unable to accept a return.
Contact us directly via phone, email, or chat to start your return. Once you have submitted your return request, we will contact you within 3 to 5 business days. You will be provided a return label; return shipping will be deducted from your refund.
The return must be shipped within 10 business days of return approval, as the shipping label is valid only for this limited time. Once the item is received and your return is accepted, we will issue your refund back to the original form of payment.
If your item arrives damaged or appears to have a defect, you must contact customer service immediately.
Please inspect all your products upon receipt of shipment. If you have any shipping damage, you must report it within 24 hours of receipt. You will be asked to send photos of the damaged packaging and item to [email protected]. Please let us know if you want a replacement order or a refund. Please note that this could take up to 5 business days to process.
We ask that you thoroughly inspect all products immediately upon receipt. If you suspect your order is damaged, don't hesitate to contact our Customer Service team within 24 hours of receiving your product. When submitting your claim, please email photos of the damaged item and the packaging to [email protected].
If you believe your product may have a factory defect, please don't hesitate to contact our Customer Support team. To assist us in resolving the issue, kindly provide any available images or videos and email them to us at [email protected].
Please note that issues must be reported within 30 days of receiving the product. Items damaged during installation will not be covered under the manufacturer's defect or warranty.
If you need to change or cancel your order, please contact our Customer Service team as soon as possible via phone, email, or chat. We'll do our best to accommodate your request.
However, if the item has already shipped, we will not be able to process your cancellation. Please note that unique and custom orders cannot be canceled.
Most of our manufacturers guarantee their products with a warranty. Please get in touch with our Customer Support team if you have any questions regarding a specific product warranty. Lightopia and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Lightopia, damages resulting from the use of or reliance on the information present, even if Lightopia or its suppliers have been advised of the possibility of such damages.
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.
The Lightopia x Tala Instagram Giveaway (the “Giveaway”) is sponsored by Lightopia (“Sponsor”) in collaboration with Tala (“Co-Sponsor”).
The Giveaway is open only to legal residents of the fifty (50) United States and the District of Columbia who are at least eighteen (18) years of age at the time of entry.
Employees, officers, directors, and representatives of Sponsor, Co-Sponsor, their parent companies, subsidiaries, affiliates, advertising and promotion agencies, and immediate family members (spouse, parent, child, sibling, and their respective spouses) or members of the same household are not eligible to participate.
Void where prohibited or restricted by law.
The Giveaway begins on June 26, 2026, at 12:00 AM Eastern Time and ends on June 28, 2026, at 11:59 PM Eastern Time (“Giveaway Period”).
During the Giveaway Period, participants must:
Each unique comment tagging a different individual counts as one (1) entry. Multiple entries allowed via separate comments. No automated entries or fake accounts permitted.
No purchase necessary to enter or win.
One (1) winner will receive one (1) Tala Muse Portable Lamp.
ARV: $365 USD
Prize is non-transferable and may not be redeemed for cash. Sponsor may substitute a prize of equal or greater value if necessary.
Winner is responsible for all applicable taxes.
Winner will be selected in a random drawing on or about June 29, 2026.
Winner will be contacted via Instagram DM from Lightopia and must respond within 72 hours or forfeit prize.
Winner may be required to provide a valid U.S. shipping address.
Sponsor reserves the right to disqualify any entrant who violates these rules or engages in fraudulent behavior.
Sponsor may cancel or modify the Giveaway if it is compromised by fraud, technical issues, or other factors beyond its control.
By entering, participants release and hold harmless Sponsor, Co-Sponsor, Instagram, and their affiliates from any claims arising from participation or prize use.
Information collected will be used solely for Giveaway administration and prize fulfillment.
This promotion is not sponsored, endorsed, or administered by Instagram.
This Giveaway is governed by the laws of the Commonwealth of Virginia.
To request the winner name, send a written request within 60 days of Giveaway end to:
Lightopia
440 Monticello Avenue, Suite 1802 PMD 19023
Norfolk, VA 23510
Include “Lightopia x Tala Giveaway Winner Request”.