Ask Cleo

Welcome to Our
Trade Program

Member Benefits

One Program with Access to Lightopia & Rugs Direct

Designer Rewards

Exclusive Trade Pricing

Free Returns within 30 Days

DEDICATED SUPPORT 5 DAYS A WEEK

Designer Brands

Earn Rewards
Every Quarter

Silver | $250

$10,000-$14,999 in quarterly sales

Gold | $500

$15,000-$24,999 in quarterly sales

PLATINUM | $1,500 REWARD

$25,000+ in quarterly sales

APPLY NOW

Lighting + Rug
Brands We Love


Free Returns Within 30 Days & Dedicated Support

From Our Clients

As an interior designer, ship times can be a critical factor in finishing a project on time. I appreciate how quickly I receive my orders, with timely updates throughout the process. I’ve also received excellent customer service!

The trade program is super helpful, the shipping is so fast, and the design feel is so helpful.

Great selection of lighting. They are super helpful and have a wealth of experience with lighting design and working on large residential projects.

Expert Advice,
On Us

Get free personalized guidance from our ALA-certified lighting specialists via chat, email or phone.

CALL 877‑559‑7516

Join Today + Start Bringing
Your Project to Life

Application Submitted

Thank you for applying to our trade program. We'll review your application and be in touch soon.

Frequently
Asked Questions

What is the Trade Program?

The Lightopia & Rugs Direct Trade Program is designed for professionals who source products for residential and commercial projects. Members receive exclusive pricing, dedicated support, and valuable rewards designed to help make project purchasing easier and more profitable.

Trade Program Benefits Include:

  • Access to both Lightopia & Rugs Direct
  • Preferred trade pricing
  • Free returns within 30 days on most eligible items
  • Quarterly Trade Rewards
  • Volume discounts for qualifying projects
  • Customized quotes and specification sheets
  • Dedicated account manager support from project planning through fulfillment
Who is eligible to become a member?

Our Trade Program is available to qualified professionals, including:

  • Interior Designers
  • Architects
  • Builders and Contractors
  • Developers
  • Hospitality Professionals
  • Property Managers
  • Home Stagers
  • Purchasing and Procurement Firms
  • Other Trade and Commercial Buyers

If you purchase products on behalf of clients or projects, you may qualify for membership.
How do I inquire about project pricing or volume discounts?
For large projects or volume purchases, please contact our Trade Team at [email protected] with your project details and desired products. We will review your needs and provide the most competitive pricing available.
Do you offer finish samples or swatches?

Yes. Finish samples and rug swatches are available on select products, subject to manufacturer availability. If you later purchase the full-size rug, the cost of your sample will be credited toward your purchase. To receive your credit, please contact one of our ALA-certified lighting specialists at 877-559-7516.

Please contact our Trade Team for assistance.

How do I login into my account?

You can login by going here. Enter the email address and password associated with your account.

If you've forgotten your password, select Forgot Password and follow the instructions sent to your email.

How long does it take for my application to get approved?

Most applications are reviewed within 1–2 business days. Once approved, you'll receive an email confirming your membership and account benefits.

How do I earn rewards?
Simply place orders using your approved Trade Account on Lightopia.com or RugsDirect.com. Eligible purchases automatically count toward your quarterly reward tier.
How will my rewards be calculated?
Trade Rewards are based on delivered merchandise sales during the calendar quarter, less any returns, cancellations, credits, taxes, shipping charges, or other non-qualifying amounts.
What are the reward tiers?
  • Silver: Earn $250 with $5K–$10K in quarterly sales
  • Gold: Earn $500 with $10K–$25K in quarterly sales
  • Platinum: Earn $1.5K with $25K+ in quarterly sales
How and when will I receive my reward?
Rewards are issued within 30 days following the end of each calendar quarter. Eligible members will receive a unique promotional code via email that can be redeemed toward future purchase. If you have questions regarding your reward status, please contact [email protected].
How long do I have to use my Rewards code?
Reward codes expire 90 days after issuance. Expired codes cannot be reissued, extended, or reactivated.
Who do I contact if I questions about the Trade Program?
You can reach out one of our Lightopia and Rugs Direct Support Specialists via email at [email protected].
Can I use my Trade benefits on both Lightopia and Rugs Direct?
Yes. Approved Trade Members can take advantage of Trade Program benefits when purchasing through both Lightopia and Rugs Direct. Eligible purchases across both brands count toward your quarterly Trade Rewards tier.
Can I combine Trade Rewards with other promotions or discounts?
Trade Rewards promo codes may not be combined with other promotional offers, coupon codes, or discounts unless otherwise stated. Certain brand exclusions may apply.
Do Trade Members receive free returns?
Yes. Trade Members receive free returns within 30 days on most eligible items. Some exclusions may apply, including custom-made, made-to-order, final sale, oversized, or manufacturer-restricted products. Please contact our Trade Team for assistance with any return questions.
Are purchases tax-exempt?
Yes. If your business qualifies for tax-exempt purchasing, please provide a valid resale or tax exemption certificate during the application process or after account approval. Our team will review your documentation and update your account accordingly.
What happens if I purchase a rug sample and later place a full-size order?
If you purchase an eligible rug sample and subsequently order the full-size rug, the cost of the sample can be credited toward your purchase. To receive the credit, please contact one of our ALA-certified lighting specialists at 877-559-7516 before placing your order or shortly after your purchase.

If you have questions, or need assistance please call us at: 877‑559‑7516 or send an email to: [email protected]

THANK YOU!


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